The Web Safe function was working properly for the full year that I was. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. 48. Login to the Virgin Media online account and check the Web Safe settings. 0. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I added it to the 'allowed websites' list, and it's working fine. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Virgin Mobile. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. For fraudulent e-mails, forward to phishing@virginmedia. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Virgin Media. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Bypass Child Safe & Virus Safe. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 2 hours ago. 2 years later this problem still persists. 168. 1/help for specific device where Web Safe is not working. To activate Virgin Media Parental Controls select ‘ACTIVATE’. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. No bank or credit card details are required for the trial. There have been a few complaints about this recently. In order to check this further and help, I will send you a PM here soon. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. 168. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. 168. 220. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. 4. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. The iPhone can access recordings, but the 2 iPads cannot. Learn how you can change Web Safe settings to turn Child. 168. Go to Account settings, then Account details b. Web safe provides ultimate protection when using the internet. Select the Settings cog in the top right-hand corner. 8 & 8. I have been using Websafe for some time but I noticed this morning (about 7. Manage Your Account. Where you put your Hub can sometimes affect its wireless performance. Go to My Apps. We would like to show you a description here but the site won’t allow us. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. -- I'm a Very. Expand the Email option. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. You don’t need to be a web wizard to know how to take care of your kids online. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. com Address: 185. Click here to view more details on content filters from Virgin Media’s Web Safe. It’s been going on for weeks but occasionally the emails return to normal. I have 3 devices. Networking and WiFi. 15-02-2023 21:11 - edited 15-02-2023 21:15. service. I can not get websafe/child safe to work on any device. Working for me on a VM connection (both with VM's DNS and OpenDNS). Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. e. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Go to Settings > General, then tap Software Update. Forum; Apps. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. We give all our customers a complete, market leading security package called Virgin Media. on 01-02-2023 14:12. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. Just sign in to My Virgin Media and change your settings. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. I. Virgin Media takes online safety seriously. opens perfectly in both Firefox and in Edge. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. by VirginMedia on 20-08-2018 08:53. on 10-06-2023 13:58. These are two settings – Virus Safe and Child Safe. 220. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. It looks like my websafe setting is switched to off. com. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Please keep an eye out for a purple envelope at the top right corner of your Forum page. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. nslookup protonvpn. If you're still having issues changing your settings, please let us know. I’ve had my broadband up and running since 10/09 and I set the account up just before then. We give all our customers a complete, market leading security package called Virgin Media Security,. Stream from Virgin Media. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. These are two settings — Virus Safe and Child Safe. on 27-07-2022 14:17. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Reply. Any website unsuitable for children is blocked by default. - 5083340. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Networking and WiFi. make sure you are using Virgin Media's DNS; if you go to 1. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Please try again later. -- I'm a Very Insightful Person,. Accessing Websites Blocked By Virgin Media. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Web safe provides ultimate protection when using the internet. The computers and devices you wish to authorise are set up so that. 168. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Why is this marked at solved. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Then click on Manage services. Manage Your Account. All Rights ReservedThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. 67. Type of information. Select the firewall and tick the following protocol. See where this Helpful Answer was posted. In summary, my ISPs (Virgin Media) Web Safe Settings were on, and this resulted in some issue with connecting to github (ping GitHub. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Changing DNS on your device is the best option VM have other DNS 194. Forum; Apps. ' The child safe settings are on and correctly configured. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. 168. Bypass Child Safe & Virus Safe. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. Log in to My Virgin Media. run the Standard test and confirm the. 1. Thanks - 5400491. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. com again and noticed a. There's no firewall settings that I can see, and one time I got to see a page saying. To check this, go to iOS settings > Local network > ON’. . To access your Virginmedia. 1. Shaun0963. Click the big on/off icon to connect. . This subscription-based streaming service can be downloaded on Android, iOS, and Windows. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Login to the Virgin Media online account and check the Web Safe settings. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Open Advanced settings. Options. Virginmedia. on 18-01-2023 20:59. 0 Kudos. These are two settings — Virus Safe and Child Safe. 100 & 194. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. 123 and 194. 222. changes not being saved. . You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. These are two settings — Virus Safe and Child Safe. 3 Once logged in, select ‘My apps’ tab’. Virgin Media Web Safe Log in to your My Virgin Media account. icon on the upper-left edge of your screen. --. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Options. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 220. Child safe not working. in Security matters yesterday; Web Safe Parental Control Not Working. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Toggle the button next to Child Safe option to turn it Off. and they all return the same result: ⋮. 24/7 email & live chat customer support. . Kind Regards, Steven_LQuickStart, set up and connections. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. To check this, go to iOS settings > Local network > ON’. 8. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. 8. 8. Security matters. I can access via my phone, so not really a problem. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. C:UsersPhilip>nslookup jamtec. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. 1. Login to the Virgin Media online account in a web browser. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 222 and 208. Please keep an eye out for a purple envelope at the top right corner of your Forum page. My Virgin Media makes managing your account easier with all your information in one place. 24/7 email & live chat customer support. Virgin Media Web Safe and Virgin Media. IPSec Pass-Through. 4. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. . 4. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. com and we’ll look into them. resolved IP Address is 185. At Virgin Media, we pride ourselves on our parental controls. This means that when a mobile is connected over your home Wi-Fi, your. com. Breaking down some broadband barriers 8. These are two settings – Virus Safe and Child Safe. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Name. Go to Settings > General, then tap Software Update. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. 1. These are both DNS content filters that adjust the behaviour of the VM default DNS. Parental controls block websites and applications that you think are unsuitable for your child. Access your bills, diagnose faults and manage your package. 5. 222 and 208. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Take a look at the pull-out tab on the side of the Hub 3. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. These are two settings — Virus Safe and Child Safe. on 13-06-2022 11:42. New here. on 27-08-2023 09:39. If it was a scam, they will be able to help and protect you from falling victim to fraud. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Move message to Spam folder (default) Flag a message as. 8. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Re: Websafe settings won't save. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. 100. Thank you. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 159. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Changes to our Acceptable Use Policy for Virgin Media Mail. We would like to show you a description here but the site won’t allow us. When prompted, enter the settings. Activate Web Safe. I have switched off-on-off the web safe settings. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. These are two settings — Virus Safe and Child Safe. on 09-09-2023 11:35. Access Virgin Media router settings in modem-only mode. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. When I go to the Web - 5155296. virgin. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. To get around this, you need to turn Web Safe off. 1 or whatever else you like. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If you're a Virgin Fibre customer, when you register. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Your previous Web Safe settings will remain active. To activate Virgin Media Parental Controls select ‘ACTIVATE’. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. laptop. If you changed the computer's network settings to use any Public DNS does that re-gain access. Any website unsuitable for children is blocked by default. Select SPAM Settings. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Learn how you can change Web. 1 — the Internet’s. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. It is still shown as enabled on the WebSafe website, and Virgin Support. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Search. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. com (connection reset error). 168. Hi 20220328, Thanks for your post and welcome to the forums. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 220. Any website unsuitable for children is blocked by default. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Virgin Media takes online safety seriously. This video is about how to use any website that has been blocked by Virgin Media. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 4) or OpenDNS (208. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. . SMTP Settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. More about Web Safe. Tech Chatter. Apply the Public DNS to the computer / device / your own Router i. Changing Virgin Media Web Safe Settings on Desktop. 67. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Email address. 67. I have just had VM broadband installed. Please, check the top right-hand side of our page to find a little white envelope. I'll be in touch soon. 220. Learn how you can change Web Safe settings to turn Child Safe off. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. How to access advanced settings. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Users can change their settings at any time in My Virgin Media. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. ) and blocked and allowed websites have disappeared completely. We hope that helps. Remember that parental control settings are only one part of online safety. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. If you haven’t changed your password, the default one is placed on the bottom of the router. 0. 8. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 8. 1. If the AS Name. 159. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Connect to the router with a LAN cable. Home Phone. Plus all the blocked websites reset to nothing when I log in again. Just bear in mind this would reset everything. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. If you’d like to change the. . Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 100. View Apps > Web Safe > manage your Web Safe settings - takes. More about Virgin Internet Security. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Like a lot of people here it seems. e. 168. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Virgin Media; My Virgin Media; Shop;. Once logged in you will see 2 filters; Virus Safe and Child Safe. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 168. com and we’ll look into them. AtlasVPN: A fast and secure VPN that is great for streaming. Virgin Media takes online safety seriously. 100. We'll go over how to set up the filter, what. 220) in case it's a local DNS issue. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Please can you look into my settings from your side too. 0 you will need to use 192. I am trying to turn on the web safe settings but it's not working. Child Safe switched OFF but blocking sites. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. These are two settings – Virus Safe and Child Safe. Mark as New; Bookmark this message; Subscribe to this message. . Information on how to use Web Safe can be found here. All seem okay. Select the SPAM setting you’d like to use: Reject All Spam messages. See. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Click: Settings. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. If it’s not a technical issue you need help with then we’re here to support you on.